1 Q：Are these pearls cultured freshwater pearls?

A：All loose pearls in our store are cultured freshwater pearls for DIY jewelry making; processing methods like polishing/dyeing are marked clearly on each product page.

2 Q：Do the beads come pre-drilled?

A：Drilling status（pre-drilled/undrilled）is shown on product specification; you can filter pre-drilled beads for easy stringing.

3 Q：What cord materials match these pearls?

A：Elastic crystal thread and nylon thread are available in our shop for different jewelry styles

4 Q：Will natural pearls have color & shape differences?

A：Natural cultured pearls have unique luster, shape and color variation, which are not quality defects.

5 Q：Shipping time to the US?

A：Shipped from China. Standard shipping takes 6–12 business days.Delivery timeframe cannot be 100% guaranteed due to customs procedures.

6 Q：Do you accept returns for loose beads?

A：Unused and unopened loose beads can be returned within 30 days after delivery at the buyer’s own shipping cost. We offer free replacements for items damaged in transit.

7 Q: What is the minimum purchase quantity for loose beads?

A: You need to buy at least 5 pieces when ordering loose beads.

8 Q：Do you offer wholesale discounts?

A：Yes, we provide tier‑based wholesale discounts based on your order quantity. Reach out to our customer support to get specific offers.